Payment protection — clear and fair
A safety net designed for independent forwarders. Transparent rules, fast decisions and tier-based limits.
Protection that scales with your business
Choose the tier that matches your trading volume and risk exposure
Regional Tier
Per eligible claim
Up to €25,000
per eligible claim
Global Tier
Published in member portal
Higher limits
per eligible claim
Eligibility: Member in good standing; shipment between members; documented terms; deadlines respected.
Due Diligence: Continuous risk monitoring using public data and member signals; manual review when needed.
Claims process
Step 1
Submit Claim
Provide standard documentation including contract, proof of service, and communication history.
Step 2
Review Process
Our team reviews your claim with AI-assisted verification. We may request clarifications if needed.
Step 3
Mediation & Decision
If mediation is needed, we facilitate resolution. Once approved, payout is processed promptly.
Exclusions: Fraud, pre-existing debt, non-member counterparties, sanctions and prohibited trade.
Support Tools: Optional PayCargo integration; preferred debt-collection partner with a no-win-no-fee model.
What's not covered
Clear exclusions to maintain program integrity
Fraud or misrepresentation
Pre-existing debt or disputes
Non-member counterparties
Sanctions and prohibited trade
Claims outside documented terms
Support tools
Optional PayCargo integration and preferred debt-collection partner with a no-win-no-fee model
to protect your cash flow and relationships.
Global reach, local expertise
Browse coverage by region to understand our footprint. Members unlock full search,
detailed profiles and messaging.
Find the right partner—every time
Search by specialization, location, cargo type, certifications, ratings and real-time availability. See Compatibility
Scores, performance snippets and testimonials. Contact partners directly via chat or video.
Advanced Search
Filter by specialization, location, cargo type, certifications,ratings and real-time availability.
Compatibility Scores
See performance snippets, compatibility ratings and verified testimonials from other members.
Direct Messaging
Contact partners directly via secure chat with message history and document sharing.
Video Calls
Schedule and join video meetings directly from partner profiles for face-to-face collaboration.
Unlock full directory
Become a member to access detailed profiles, AI-powered search, and direct
communication tools.
Intelligent logistics partnerships — your network, amplified by AI.
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